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What is a resale or OEM order?

A resale order is an order by a company or organization wishing to resell products to others. OEM orders are for organizations that manufacture a product or equipment that use modular hose and are then for sale.

How do I qualify for resale or OEM?

To qualify for a discount you must have a valid state resale certificate or manufacturing license and you will be offering the items for sale. We require a copy of your resale certificate on file. Fax copy to 1-630-852-3678. International organizations can also qualify for resale pricing.

What information is needed in order to place an order?

If you would like to place an order, please call us during normal business hours with the following information:

• Name, phone number, company/institution

• Ship-to address

• Ship-to phone number

• Payment information; Credit card / purchase order information

• Fax a copy of your resale certificate to us at: 1-630-852-3678

Once established you may simply fax your order to us anytime: 1-630-852-3678.

Can I order my resale purchases online?

Yes. Once you are established as a reseller/OEM you may purchase your inventory online. The prices displayed may or may not reflect your discount. Your order will be modified once it is received / processed to reflect your discount.

How do you handle payment?

For resale orders, we may require payment prior to shipping. We accept Visa, MasterCard, and American Express cards. Wire transfers and prepayment by check also accepted. US and Canadian companies may have payment terms when credit information is supplied and approved. Our standard payment term is Net 30. Fortune 500 companies, government agencies, and educational institutions are automatically approved for credit. We require a formal purchase order and cannot process purchase requisitions. Payment must be made in US funds on a US bank. We do not ship to accounts that have any overdue invoices. International organizations other than in Canada, are prepaid. Payment can be made on credit card or wire transfer.

How much is shipping and handling?

Shipping is based on the weight of the order and the destination zip code. UPS rates vary - most orders shipping is under $10. Shipments can also be arranged to ship on you account.

Can I have a resale order ship to multiple addresses?

Yes. Simply provide addresses and the quantity to be sent to each. (Shipping and handling fees are applicable.)

Can I have orders shipped directly to my customer?

Yes. Simply provide the address of your customer and it will be sent. (Shipping and handling fees are applicable.)

How long will it take to ship the items?

If we have the items in stock they will ship within 1-2 days. Some or all of your order may ship from a another location. If the item is not in stock, we will let you know the approximate ship date.

Is a resale order returnable?

Yes. Resale orders with modularhose.com are returnable within 30 days. Credit will be issued when items are returned and evaluated. A restocking fee of 20% will apply to opened and unused items. Used items cannot be returned. Defective items are returnable.

Can I pick up my resale order from your warehouse?

Yes. Resale purchases may be picked up from our Lisle, Illinois warehouse.